About us

Online video consultations with consultant dermatologists, counsellors and nutritional therapists.

Zapped is an online service that offers online video consultations with experts in the management of acne through a holistic approach by bringing together the expertise of dermatologists, counsellors and nutritional therapists.

Our aim is to provide physical, emotional and general well-being support for acne sufferers to help them throughout their journey to recovery.

Our online service enables patients to book video consultations from the comfort of their own home with:

  • Consultant dermatologists

  • Nutritional therapists

  • Counsellors

All our health care professionals are UK accredited with years of experience man​aging acne.


How we can help

If you suffer from acne and you are looking for input from experts who understand the emotional and physical aspects of acne, then you are in the right place.

Zapped is a company that promotes skin positivity and wants to address the current obstacles that acne sufferers face to access the care that they need.

Through our video platform you can now speak to a dermatologist, counsellors and nutritional therapist who will listen to you, address your concerns and provide you with the clinical expertise and emotional support that you need throughout your journey to recovery.

Our dermatologists offer a wide range of treatments for acne including Roaccutane.

Through Zapped platform you can:

  • Create your own health journey.

  • Update and track your progress.

  • Have access to all your clinical notes .

  • Receive continuous updates and communications from Zapped specialists.

  • Book your follow up appointments.

Treatments we offer


Zapped is an acne service and we offer the full spectrum of acne treatments including Roaccutane.

Our innovative platform enables us to monitor patients on Roaccutane and perform all the necessary tests remotely including:

  • Blood tests

  • Pregnancy tests

  • Repeat prescription

Zapped is regulated by the care quality commission and all our dermatologists are UK accredited and on the general medical council specialist list.

how it works

You can book your appointment in 3 simple steps


Zapped dermatologists

All our dermatologists are UK-trained consultant dermatologists on the general medical council specialist register with years of experience in treating patients with acne

Register with us and fill in our online form

Choose a specialist and book any available slot

Have your video consultation in the comfort of your own home


Dr Antonia Lloyd-Lavery

Consultant dermatologist

Dr Omair Hameed

Consultant dermatologist

Dr Paola De Mozzi

Consultant dermatologist

Dr Yi Ning Chiang

Consultant dermatologist

Dr Adil Sheraz

Consultant dermatologist

Can't find a date and time that suits you? don't worry, you can email us at and we will help you find a date and time that is convenient for you.

Zapped nutritional therapists

At Zapped we adopt a holistic approach to acne management including promoting healthy living. Our team of nutritionists are top experts in their field with a track record in helping acne patients throughout their journey. 


Neema Savvides

Nutritional therapist

Stephanie Goold

Nutritional therapist

Lily Soutter

Nutritional therapist

Zapped counselling team

Please email us at to book an appointment with one of our therapists

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Dr Phil Lurie

Clinical psychologist

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Sibel Sahin


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Maria Day


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Ellen Maslin

Drama and Movement Therapy

Price list

Zapped offers an affordable service without compromising the quality of care received by patients.

25 min initial video consultation with consultant dermatologist


15 min follow up video consultation with consultant dermatologist

Can only be booked after having an initial consultation


Text consultation with consultant dermatologist



30  min initial video consultation with nutritional therapist

20 min follow up video consultation with nutritional


Can only be booked after having an initial consultation


50  min video consultation with acne counsellor


6 months course of Roaccutane 

Course include:

  • Free initial consultation with one of Zapped dermatologists

  • 5 Follow up appointments with a dermatologist (Some patients might require a shorter or longer course of treatment)

  • Blood tests

  • Pregnancy tests (Females)

  • Medications for 6 months

  • Flexible, interest free payment plans (From £73 per month)

Roaccutane can only be prescribed at the discretion of the dermatologist when clinically indicated following a thorough assessment of  your skin and general health.

Finance option available for patients started on Roaccutane by one of our dermatologists who wish to spread the payment over more than 18 months.

(Interest rate varies depending on credit score and finance provided through Kandoo.)

£1299 Female                £1194 Male


What our Clients Have to Say

'My whole adult life I've struggled with acne and have read lots of conflicting things when looking for advice online, none of which ever worked. Dr Adil Sheraz changed my whole approach to skincare in just one 25 min session, he was patient, listened and was very supportive. I took his advice on how to take daily care of my skin and 2 months later I am now going out on some days without wearing any make up at all for the first time in my adult life. I have never felt happier and more confident with my skin! Thankyou Dr Sheraz and thankyou Zapped! for making this such a great experience seeing a Dermatologist.



Contact us

Have a particular question or query? contact us and we will be happy to answer any questions you might have

Business Hours

By Appointment

Mon - Fri: 9 am - 8 pm
Sat: 10 am - 8 pm

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ZappedLimited is registered inEngland and Wales, Company Registration Number: 12121415. Our registered office is 8 Farnsworth drive, London, HA8 8FS.  Zapped Limited is an Introducer Appointed Representative ('IAR') of Switcha Limited, Trading as Kandoo which is authorised and regulated by the Financial Conduct Authority, Firm Registration Number: 828963 for Credit Broking and Insurance Distribution.  Switcha Limited is a Credit Broker and not a Lender. You can check this on the Financial Services Register at